Remember!
We will NEVER ask for your Online Banking Password, debit card PIN or any Secure Access Code. Please do not give this information out to anyone, whether online, by email, by phone, by text, or in person. When in doubt, check with VeraBank and we can help determine if it is a scam or a phishing attempt.
Fight Fraud
Certain personal information can allow thieves to open credit cards, apply for loans and services, set up bank accounts, and even access and take over your accounts. Knowing what fraudsters are capable of, learning how to protect yourself, and implementing what you learn is the easiest and smartest way to protect your finances.
Protect Yourself
Watch for unsolicited calls, emails, texts, and mail. Regardless of whether they call, email or approach you personally, do not give your personal information to people you don’t know or did not contact yourself. If you are unsure of the company or individual reaching out, end the conversation and call the company or individual back on a number you know belongs to them.
Implement Best Practices
There are many types of fraud and therefore many ways to protect yourself. Here is a good place to start:
- Check your credit report annually.
- Consider opting out of pre-screened offers.
- Watch for phishing scams that trick you into providing personal information.
- NEVER give your social security number to someone who contacts you unsolicited.
- Lock up documents with sensitive information. Don’t carry them around unnecessarily.
- Shred expired documents with personal information (medical records, tax papers, etc.).
- Don’t overshare on social media (i.e. – don’t share travel memories until you’re home)
Looking for more information on fraud? We’ve got you covered!
Learn More
Real-Life Examples
We’re committed to keeping you informed about fraud. The following are real-world examples of fraud attempts targeting VeraBank customers. (Customers names have been changed to protect their identity.)
Example #1 – A VeraBank customer, “John,” received a fake text from someone pretending to be “VeraBank,” asking him to verify a charge.
The fraudster provided a link for “John” to confirm or dispute the charge. If “John” had clicked the link and entered personal information (such as his username or password), he would have received a text with a Service Accounting Code (SAC) because the fraudster attempted to log in from an unrecognized device. The fraudster would then ask “John” for the code. Their goal? To lock “John” out of his account, take control of his online banking, and transfer funds.
Thankfully, “John” recognized the warning signs and did not click on the link.
IMPORTANT: VeraBank will NEVER contact you via text message asking for sensitive information. If you receive a text message from someone claiming to be from VeraBank, do not share passcodes, PINs, account numbers, social security numbers, or other info. If you are suspicious, do not reply; instead, call us using the number on verabank.com, via email or chat.
REMEMBER: Don’t click any links that you’re unsure about its contents!
Example #2 – VeraBank customer “Susan” received a call that appeared on her caller ID as “Citizens National Bank,” the former name of VeraBank, with our correct customer service number.
The caller wanted to confirm two ACH transactions on Susan’s account and proceeded to ask for her VeraBank username. Wisely, Susan immediately ended the call.
Had Susan shared her online banking username, the caller likely would have attempted a password reset, requested Susan’s SAC, and set a new password. The fraudster’s objective was to lock Susan out of her account, gain control of her online banking, and transfer funds out of her account.
REMEMBER: Always trust your instincts!
VeraBank’s Fraud-Fighters A big shoutout to our own dedicated superheroes – from our bank lobby staff to our back room crews – who vigilantly protect our customers on the daily from fraud attempts!